Question 1

How Can I Book?

Accepted Answer

Check online availability or for other enquiries call or WhatsApp us on 01329 739113 or email enquiries@bluelinecamperhire.com.

Question 2

Who Can Hire the Motorhome and What Documents do I need?

Accepted Answer

Standard insurance (included) applicable to drivers between the ages of 25-75. We are able to insure up to 79 years old with pre-approval from our insurers.
 
All drivers must have held a valid license for more than 2 years that entitles them to drive a UK category B vehicle up to 3500kg GVW. Non UK drivers must present an international driving permit, alongside there standard license. This must be issued in the country of your standard license and confirm that you are able to drive a UK Category B vehicle of up to 3500kg.
 
We are able to accept drivers with up to 2 convictions (no more than 3 points for each conviction) in last 5 years under our standard insurance. We may still be able to insure you outside of these parameters, but we will need to refer this to our insurers – This will need to be declared at time of booking, charges may apply, cover is not guaranteed.
 
We are able to accept drivers with up to 1 previous insurance claim within the last 3 years under our standard insurance. If you have more than this then we will have to refer this to our insurers – This will need to be declared at the time of booking, charges may apply, cover is not guaranteed.
 
We can accept licenses from the following countries:
UK, EU, America, Canada, Australia, New Zealand
 
All drivers must be present at checkout of the motorhome.​
 
Full, valid photocard driving license must be presented & registered to your current home address.
 
If you have an old paper licence or are travelling from abroad then a valid passport must also be presented
 
You must be able to provide 2 proofs of address from the following list: 1 x Primary & 1 x Secondary or 2 x Primary.
 
Primary proof of address: Utility Bill, Broadband/Landline, Council Tax, TV Licence, Bank Statement, Credit card statement, Mortgage statement, Polling card, HMRC Self-Assessment / Tax Credit

Secondary proof of address: Student Loan, Shotgun licence, Payslip, Mobile phone bill, Pension Letter, Car finance statement, Loan Statement, Property deed
 
All documents must be dated within 90 days of the hire start date. The only exception to this is an annual council tax bill which we are able to accept. This information will be collected 4 weeks prior to your hire to avoid any issues on the day of collection.
 
Should any driver fail to present the correct documentation and identification on collection of the motorhome then we will not be able to release the motorhome.

Question 3

What time is collection and drop off?

Accepted Answer

Our advertised collection time is from 15.00, however we do try and get vehicles prepared and out as early as possible, with collection usually starting from 13.00. Dropoff is by 10.00am, again late drop-off (15.00) is sometimes possible, just ask!

Question 4

How long can I hire the motorhome for?

Accepted Answer

You can hire our motorhomes for a minimum of 3 nights from October to May. During the peak season (June to September) and school holidays, the minimum hire period is 7 nights.

Question 5

What are your payment terms?

Accepted Answer

You are required to pay a 10% deposit or £150 (Whatever is higher) at the time of booking, this is non-refundable (subject to a 24hr cooling off period). The balance for your booking is due 6 weeks prior to your trip, and we send out a reminder a few days before this is due.

Question 6

What is your cancellation policy?

Accepted Answer

• More than 6 weeks prior to departure Booking deposit only
 • 6 weeks - 4 weeks prior to departure: 50% of total hire charge
 • Less than 4 weeks prior to departure: 100% of total hire charge

Question 7

What days of the week can I start a Motorhome hire?

Accepted Answer

You can start your hire on Monday, Tuesday, Thursday, Friday or Saturday morning.

Question 8

Can I bring my dog?

Accepted Answer

Our motorhomes are dog-friendly. We welcome 1 large or 2 small dogs in our vehicles. There is just a small valeting charge when a pet has been in the vehicle. We do ask that your pet uses the supplied dog blanket and doesn't sit directly on the furniture. If you are reading this to see if we have a ‘none pet-friendly’ vehicle then unfortunately we don’t. However, please be assured that every vehicle is thoroughly deep cleaned once a pet has been in there.

Question 9

Can I bring the motorhome to a festival?

Accepted Answer

Yes, you can take our motorhomes to festivals. Please note that the security deposit may be higher for such events.

Question 10

Can I take the Motorhome to Europe?

Accepted Answer

Yes. There is a supplement to cover European insurance / breakdown cover, documentation and statutory equipment

Question 11

Who can drive the motorhome?

Accepted Answer

The Motorhome is on the 3.5t chassis. This makes it accessible to anyone with a standard UK driving licence aged between 25 and 75 years old

Question 12

Is Insurance included?

Accepted Answer

Yes, fully comprehensive insurance is included in the hire cost. We can insure anybody between 25 and 75 years of age with a minimum 3 years’ driving experience. If you have more than 3 penalty points on your licence or more than 1 insurance claim in the previous 5 years, you must inform us at time of booking. This doesn’t mean we won’t be able to insure you, but we will need to refer you to our insurance company for their approval first

Our Standard insurance excess is £1000. You may wish to reduce this excess to £0 - This is commonly known as a collision damage waiver or excess insurance. We recommend using Rentalcover.com (Rentalcover.com)for this. In the event of an accident or damage caused the excess is still payable, you would then make a claim on the policy you take out.

Question 13

Can I view the Motorhome?

Accepted Answer

Absolutely! Viewing is by appointment and subject to the Motorhome not being out on hire. Please call us on 01329 739113 to arrange a convenient time

Question 14

Can I leave my car with you?

Accepted Answer

Yes, you are welcome to leave your car in our compound for the duration of your trip. However we will not be liable for any damage or theft to your vehicle

Question 15

What equipment is included in the motorhome?

Accepted Answer

Yes, our motorhomes come fully equipped with essentials and more, including plates, cups, and a Smart TV. We even provide bedding at no extra charge, unlike other hire companies. For a full list of included items, please refer to our 'What's included' page.

Question 16

Is the Motorhome suitable for year round use?

Accepted Answer

Yes, our motorhome is well insulated, it has a gas combi boiler and is equipped with internal water tanks to prevent freezing.

Question 17

How do I know how to use the equipment in the Motorhome?

Accepted Answer

When you arrive to collect the vehicle, we spend as long as is necessary with you to ensure that you are comfortable with everything prior to setting off.

Question 18

What if I have an accident or damage the Motorhome?

Accepted Answer

Please keep calm, take plenty of photos, record third party / witness details and inform us at the earliest opportunity, no matter how minor or major the accident, and we’ll get it sorted. If a third party is involved then there is an accident report form in your glove box that will need to be completed.

Question 19

How can I contact you?

Accepted Answer

You can call us on 01329 739113 between the hours of 0900 and 1800, if we cannot pick up the phone please leave a message and we will call you back asap. Alternatively email us at enquires@bluelinecamperhire.com (mailto:enquires@bluelinecamperhire.com)
Should you need to contact us in an emergency, upon hire you will be given a number you can call.

Question 20

Do I need travel insurance?

Accepted Answer

Even if you are just holidaying in the UK we strongly recommend that you have a suitable policy in place.

Question 21

What is the security deposit amount?

Accepted Answer

The refundable security deposit for standard hires is £1000, payable by credit or debit card in the lead driver's name upon vehicle collection. For hires outside our standard insurance terms or for specific events like festivals, the deposit may be higher. Please declare any special use at the time of hire. Our vehicles are fitted with trackers. Failure to declare may result in contract termination. The deposit, minus any charges, will be refunded within 24 hours of the vehicle's return and inspection.

Question 22

Can you collect us from the airport or train station to collect the Motorhome?

Accepted Answer

Yes we can, we also operate Blueline Chauffeurs,(http://www.bluelinechauffeurs.co.uk/) a 1st class, luxury transportation business, we can collect and return you, to any any airport or train station at a discounted rate. Please contact us for details.

Frequently Asked Questions